Frequently Asked Questions

Got Questions?
We've Got Answers.

Everything you need to know about working with NovaSpark — before you even pick up the phone.

General
What does NovaSpark Digital do? +
NovaSpark is a full-service digital marketing agency based in Chennai. We help businesses grow online through SEO, website design, social media management, paid advertising and email marketing — all handled by our in-house team.
Where is NovaSpark based? +
We're based in Chennai, Tamil Nadu. We work with clients across India and internationally, delivering all services remotely with regular video calls and transparent monthly reporting.
Do you outsource any of your work? +
Never. Every single piece of work — strategy, design, copywriting, campaigns, development — is handled by our own in-house team. This gives us complete quality control and accountability.
What industries do you work with? +
We've worked across e-commerce, healthcare, real estate, hospitality, education, financial services and professional services. If your business needs to grow online, we can help.
How do I get started with NovaSpark? +
The easiest way is to book a free strategy call via our contact page. We'll understand your business, your goals and your current digital presence — and put together a clear proposal within 48 hours.
SEO
How long does SEO take to show results? +
SEO is a long-term investment. Most clients start seeing measurable improvements in rankings and traffic within 3–4 months. Significant results — top-page rankings for competitive keywords — typically arrive within 6–12 months of consistent work.
Do you use any black-hat or risky SEO tactics? +
Absolutely not. We use only white-hat, Google-approved SEO techniques. We've never had a client penalised and our results are sustainable for the long term.
Do I own my content and links if I stop working with you? +
Yes — 100%. All content we create for your website is yours. All backlinks we build remain in place. Your rankings don't disappear the day you stop your retainer.
What do your SEO reports show? +
Monthly reports include keyword ranking movements, organic traffic changes, new backlinks acquired, technical issues resolved, and the work done and planned for the next month. No jargon — just clear numbers.
Website Design
How long does it take to build a website? +
A typical business website takes 4–6 weeks from kickoff to launch. E-commerce projects or complex custom builds may take 8–12 weeks. We'll give you a clear timeline in your project proposal.
Will I be able to update my website myself? +
Yes. We build on user-friendly CMS platforms and train you to manage your own content. We also offer ongoing maintenance retainers if you'd prefer us to handle updates for you.
Are your websites mobile-friendly? +
Always. Every website we build is fully responsive and tested across all major devices and screen sizes. Mobile-first is non-negotiable — over 70% of web traffic comes from mobile devices in India.
Do you provide website hosting? +
We can recommend and set up hosting for you, or work with your existing host. We partner with premium providers that offer fast load times and reliable uptime for Indian audiences.
Social Media & Paid Ads
Which social media platforms do you manage? +
We manage Instagram, Facebook, LinkedIn, YouTube and Twitter/X. Most clients start with Instagram and Facebook, and we recommend a platform mix based on where your customers actually spend time.
Who creates the content for my social media? +
Our in-house creative team — designers, copywriters and social strategists — create all content. You approve the monthly content calendar before anything goes live.
What is the minimum ad spend budget you recommend? +
We recommend a minimum of ₹15,000–₹20,000 per month in ad spend to see meaningful results from paid social campaigns. Our management fee is separate from your ad spend budget.
Pricing
How much do your services cost? +
Our pricing depends on the scope of services and your business size. We offer monthly retainer packages starting from ₹20,000/month and project-based pricing for website design. Contact us for a tailored quote.
Do you offer long-term contracts? +
We recommend a minimum 3-month engagement for digital marketing services, as results take time to build. After that, agreements are typically month-to-month. We don't lock clients into long contracts — we'd rather earn your business every month.
Do you offer a free audit? +
Yes — we offer a complimentary digital audit for new clients. This covers your website health, current SEO standing, social media presence and paid ad performance. No strings attached.
Still Have Questions?

Talk to our team directly.

We're happy to answer any questions before you commit to anything. No pressure, no hard sell.

Contact Us